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Enterprise Customer Delivery

Streamline and optimise your customer onboarding process to improve CX and manage fluctuating demand.
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Speed up implementation time

We’ll quickly scale up an experienced team to help you deliver service benefits to your customers faster; ensuring we represent, protect and enhance your brand at every stage. Our flexible approach means you’ll reduce cost of delivery whilst accelerating time to revenue.

Specialist areas 

Our Enterprise Customer Delivery services

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Implementation Planning

Give your customers confidence in your delivery plan. 

Every customer comes with a different set of requirements and priorities. Implementation planning allows us to understand their needs and build a credible plan so that you can deliver what’s promised. 

Our highly qualified and experienced Programme Managers take a best practice approach to identify what is required from all stakeholders involved in the service delivery. Careful consideration of actions, deliverables, risks, and lead times means we create an SLA with achievable milestones that meet your customer’s timeline. 

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Customer Delivery

Build a positive customer experience from day one. 

The customer onboarding process sets the tone for the relationship going forwards. With large-scale customer delivery programmes challenges can arise along the way – but we’re here to make sure things run smoothly. 

Our team are well-versed in successfully delivering complex programmes and navigating the technical challenges and risks that can arise across IT and networking. Following best practices from a range of project management methodologies, we coordinate resources, manage actions and monitor critical path items to keep the programme on track and ensure delivery against milestones within the customer’s SLA. 

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Network Provisioning

Scale up and down to manage customer demand. 

Hiring network engineers with the right skillset fast enough to meet your delivery timescales can be challenging and costly. We can process a variable number of connections per month, allowing you to capture peak demand whilst mitigating underutilised resources, reducing your overall OPEX. 

Our experienced engineers become an extension of your team to support the provisioning of Core IP/MPLS and data products; from the customer order, through network designs to carrying out technical validation to ensure the integrity of network inventory, systems, and databases. 

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Unified Communications (UC) Migration Factory

Streamline customer onboarding with automated tools. 

Resource intensive, manual data processing across multiple sites and users often means large-scale UC migration programmes can be difficult to deliver within agreed timescales. Our UC Migration Factory enables Service Providers to onboard and upgrade UC customers faster with greater consistency and quality.

We use tried and tested repeatable processes and automated tools to manage the extraction, cleanse and preparation of all site, end-point, and user data, ensure correct upload, configuration and test of the new UC service. We operate on a flexible model to help you manage fluctuating demand, giving you continuity of resource; enabling you to focus on migrating more customers onto your UC service.

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In-life Technical Support

Ensure quality of service and meet customer expectations. 

Third line support for your value-added services is an important step to get right to ensure you can deliver against agreed customer SLAs. Our experienced team bring a wealth of knowledge and expertise across IT and networking to provide in-life technical support, from incident management and monitoring to release management. 

We take a proactive approach monitoring system performance, demand, volumes, and network capacity to anticipate issues that may impact customer experience. We manage upgrades by working directly with software vendors and data centres to ensure a planned and coordinated result that minimises downtime. 

Accelerate customer delivery

We’ll speed up migration of customers onto your services to ensure you meet customer SLAs.​

Improve customer experience

We’ll help your customers reap the benefits of your services with our proactive technical support.

SLR Dynamics’ team of highly regarded experts have supported the M-Pesa journey for many, many years and are tightly integrated into the fabric of the M-Pesa organisation.”
Patrick Sobers, Senior Manager Market Delivery at M-Pesa Africa

How can we help you?

If you have any questions or would like to discuss your specific business needs, our team are on hand to help.

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